This statement confirms how I, Louise Hilliar, of use and protect any information that you give to me when you use my website. I am committed to safeguarding and protecting your information. If I ask you for any information, then it will only be used according to this privacy statement. I may change this policy from time to time in line with legislation and I advise that you check this page periodically to be aware of any changes. This policy is effective from 25th May 2018. By continuing to use my website you are accepting and consenting to the practices described in this policy and agreeing to my use of cookies set out below. For the purpose of Data Protection Act 2018 and UK General Data Protection Regulation, Louise Hilliar is the data controller.

Information collected

My website uses Google Analytics to provide me with data that allows me to see the number of people using the site, how they find it and how they move throughout the website. It also records your IP address which can personally identify you, however Google does not give me access to this information.

If you choose to contact me through completing the contact form on my site, by telephone or email or by commenting on a blog post you will be giving me various information. This may include your name, address, telephone number and any message you write. I would advise that you do not share personal sensitive information on my website but if you choose to do so, then you will be allowing me to process it as part of my service to you.


Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, enabling a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

My site uses traffic log cookies to identify which pages are being used. By using my website you are agreeing that it can place cookies on your hard drive. You are able to disable cookies which will prevent your visit being tracked. However, some cookies are needed for the website to work properly.

How I store information

If you get in touch with me using my contact form, no data will be stored by my website or passed to any third party. All data will be transferred and stored within the United Kingdom.

How you transmit data onto my site is at your risk and I cannot guarantee the safety of this. However, I am committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that I collect online.

My website is protected by SSL so that information you disclose on my contact form is encrypted before being sent over the internet.

How I use information

I require this information to enable me to contact you if you have asked me to do so. I will not sell, distribute, or lease your personal information to third parties unless I have your permission or are required to do so by law.


I store data provided through my website for a maximum of 8 years depending on the information provided. My computer is password protected to ensure the safety and protection of your information.

Links to other websites

My website may contain links to other websites of interest. However, once you have used these links to leave my site, you should note that I do not have any control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Access to information

You have the right to ask to see any information that I hold about you. Unless prevented from doing so by legal reasons, I will provide this information to you within a month of your request. You also have the right to ask me to change any information that I hold that is incorrect and to ask me to delete any information that I hold about you. I will do this except for any information I need to hold for legal purposes.


If you wish to contact me with any questions, concerns, complaints or requests for your information then please get in touch with me, Louise Hilliar of 45 Rock Road, Keynsham, Bristol, BS31 1BP. My email address is and my telephone number is 07702 797484.

Data Protection Registration Number: ZA250395